Our Return and Refund Policy was last updated 22/07/2023.
Thank you for shopping at Postway .
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy
on

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or
in Plural.

Definitions
For the purposes of this Return and Refund Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to
LIMITLESS MINDS GROUP PTY LTD REGISTRATION NUMBER 2020/006197/07 trading as POSTWAY.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the Website.
● “Website” refers to Postway , accessible from https://www.postway.co.za
● “You” means the individual accessing or using the Service, or the company, or other.

1. Return Eligibility:
1.1 To be eligible for a return, the product must be in its original condition, unused, and in the same
packaging as received.
1.2 The return must be initiated within 30 days from the date of delivery.

1.3 Customized or personalized products are exempt from returns, except in cases of manufacturing
defects or damages during shipping.

2. Return Process:
2.1 To initiate a return, customers must contact our customer support team at Info@postway.co.za or
call us on 072 728 3453 to request a return authorization.
2.2 Once the return authorization is granted, customers will receive instructions on how to proceed with
the return.
2.3 Customers are responsible for the return shipping costs, except in cases of defective or damaged
products.

3. Refund or Exchange:
3.1 Upon receiving the returned product and verifying its condition, we will process the refund or
exchange.
3.2 Refunds will be issued to the original payment method used during the purchase.
3.3 If the customer prefers an exchange, we will process it based on product availability. If the desired
item is not available, a refund will be issued.

4. Non-Refundable Items:
4.1 The following items are non-refundable:
– Gift cards and vouchers
– Downloadable software or digital products

5. Damaged or Defective Products:
5.1 In the case of receiving damaged or defective products, customers must notify us within 7 days of
delivery.
5.2 Customers may be required to provide photos or other evidence to support their claim.
5.3 We will arrange for the return shipping of damaged or defective products and provide a replacement
at no additional cost to the customer.

6. Cancellation Policy:
6.1 Orders can be cancelled within 24 hours of purchase. After that period, the order may have already
been processed for shipping.
6.2 For cancellations, customers must contact our customer support team at Info@postway.co.za or call
us on 072 728 3453.

7. Late or Missing Refunds:
7.1 If a refund is not received within a reasonable timeframe, customers should first check their bank
account or contact their credit card company.
7.2 If the issue persists, customers should contact our customer support team for further assistance.

8. Modifications to the Return Policy:
8.1 Postway reserves the right to modify or update this return policy at any time without prior notice.
8.2 The revised policy will be posted on our website and will be effective from the date of publication.